- Customer Experience Management (CEM) – The CEM is usually in charge of managing and overseeing all customer interactions and the feedback you get. The goal is to use this information loop to provide solutions to customer needs.
- Review & Follower Outreach Automation – Review / follower outreach automation is all about creating a strategy to automate your response to customers to get positive reviews and store follows, as well as how to manage negative and positive customer reviews.
- Customer Service – Lastly, customer service is an important part of retention. Keep your customers happy, polite and helpful.
Lazada Business Advisor is a tool you can use to get prospect journey data through your funnel.
By considering the Lazada Sales Funnel, you can determine which areas need improvement. Check out our post on Lazada Business Advisor Overview By Split Dragon to study this feature in detail.
Optimizing Your Sales Funnel Using Split Dragon
Consider Split Dragon as your complete toolkit for your Lazada store. It provides you with the following features:
- Keyword Research
- AB testing
- Search Rating Tracking
- Competitor Tracking
The problem with your traditional keyword research is that it primarily targets Google searchers. Meanwhile, Split Dragon provides you with a keyword research tool that allows you to zero in on the keywords people are actually searching for in the Lazada catalog. We’ve written the article Keyword Research – How to Find the Best Search Terms for Lazada and Shopee . Check it out to find out more about its benefits and how to use it. AB testing
Split Dragon offers an automated whatsapp mobile number list AB Testing feature for Lazada product titles, images and descriptions. You get email notifications whenever the software gets new data about your AB Test. You can use AB testing to test which product listing content positively affects your visibility in organic search results and your conversion rate.
Search Rating Tracking
When you do keyword research on Split Dragon, you can also start tracking your search rankings for each of your products.
Tracking your competitors allows you to see your current position in a market niche or category, allows you to react sharply to competitor changes, and compare your performance with others. Monitoring your competitors manually will take a lot of time and effort on your part. But Split Dragon lets Student Mobile List you automate the process. Simply enter your store’s URL or competitor’s product URL and receive email alerts when changes occur to your competitor’s store or product. Learn more in our post Smart Competitors: How To Track Competitor Stores On Lazada And Shopee .